Support
One person builds Kuenta and one person answers the mail.
Writing in
A person reads it. There's no ticketing system and no bot, so a reply may take a few days.
What to include
Four things make a problem fixable instead of a mystery:
- What you were doing
- The screen you were on and what you tapped, in your own words.
- What happened instead
- What you expected, and what you got.
- Your iPhone and iOS version
- In iOS Settings, under General, then About.
- The Kuenta version
- At the bottom of the app's settings.
Please don't send photos of yourself unless they're the actual problem. Kuenta is built so your record stays with you, and a support mailbox shouldn't be the exception.
If your record has gone missing
Kuenta stores everything on your device, so a lost record usually means a lost or replaced device. If you restore an iCloud backup made while Kuenta was installed, the record comes back with it.
There's no copy on a server for us to send you — that's the trade for having no account and no cloud. Where things are kept spells it out.