# Support

One person builds Kuenta and one person answers the mail.

Last updated 14 August 2026.

## Writing in

hola@getkuenta.com

A person reads it. There's no ticketing system and no bot, so a reply may take a
few days.

## What to include

Four things make a problem fixable instead of a mystery:

- **What you were doing** — the screen you were on and what you tapped, in your
  own words.
- **What happened instead** — what you expected, and what you got.
- **Your iPhone and iOS version** — in iOS Settings, under General, then About.
- **The Kuenta version** — at the bottom of the app's settings.

Please don't send photos of yourself unless they're the actual problem. Kuenta
is built so your record stays with you, and a support mailbox shouldn't be the
exception.

## If your record has gone missing

Kuenta stores everything on your device, so a lost record usually means a lost
or replaced device. If you restore an iCloud backup made while Kuenta was
installed, the record comes back with it.

There's no copy on a server for us to send you — that's the trade for having no
account and no cloud. /privacy spells it out.